ckb44's Privacy Policy
Your personal information is very important to us. This page transparently explains how ckb44 collects, stores, and uses your data.
01. Introduction
ckb44 ("we", "us", "platform") is a trusted online gaming and betting platform in Bangladesh. By visiting our website ckb44.cam or using our services, you agree to the terms of this privacy policy.
The purpose of this privacy policy is to clearly inform you about what personal information we collect, why we collect it, how we use it, who we share it with, and what rights you have over your data. ckb44 always treats your privacy as a top priority and maintains industry-standard security practices.
Our platform is for users aged 21 and above only. Through verification of the information you provide at registration, we ensure that minors cannot use our services.
02. Information We Collect
ckb44 collects only the information necessary to provide our services smoothly. The information collected falls into the following categories:
a) Information You Provide Directly
When you create an account or contact us, you voluntarily provide the following information:
- Full name and date of birth (for age verification)
- Email address and contact details
- National ID or passport number (for identity verification)
- Address and residency information
- Payment details (bKash, Nagad, Rocket, Upay, bank account number)
- Messages and requests sent via live chat
b) Automatically Collected Information
Some information is collected automatically while you browse our website:
- IP address and device identification details
- Browser type and version
- Page visits, click history, and session duration
- Referral source (where you came from before reaching our website)
- Data obtained from cookies and similar tracking technologies
c) Transaction Information
- Deposit and withdrawal history
- Betting and gaming activity logs
- Bonus and promotion usage records
03. Purpose of Using Your Information
ckb44 uses your information for the following legitimate purposes:
Account Management and Service Delivery
- Creating, verifying, and managing your account
- Processing deposit and withdrawal transactions
- Ensuring bonuses and rewards are delivered
- VIP program and loyalty points management
Security and Fraud Prevention
- Preventing unauthorized access to your account
- Detecting and investigating suspicious transactions
- Completing the necessary checks to prevent money laundering
- Preventing access by minors
Customer Support and Communication
- Resolving your complaints and requests
- Sending important account updates and notices
- Informing you about promotional offers (with your consent)
Service Improvement
- Analyzing and improving the user experience
- Identifying and resolving technical issues on the platform
- Planning new games and features
We never sell your information or transfer it to third parties for marketing purposes.
04. Data Sharing Policy
ckb44 may share your personal information with third parties only in the following limited circumstances:
Service Provider Partners
To operate our platform, we work with trusted technology partners — such as payment processors, cybersecurity providers, and game developers (PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming, Ezugi, Microgaming). These partners are bound by confidentiality agreements with us and may only use your information for the specific purpose of providing their services.
Legal Obligations
We may be required to disclose information due to a court order, government directive, or legal obligation. In such cases, we will provide only the minimum information necessary.
Business Restructuring
In the event of a company merger or acquisition, user data may be transferred to the new entity, but the terms of this privacy policy will continue to apply.
05. Cookies and Tracking Technologies
ckb44 uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.
Types of Cookies We Use
- Essential Cookies: Required to maintain login sessions and ensure security — these cannot be disabled.
- Functional Cookies: Used to remember your preferences and settings.
- Analytical Cookies: Used to understand site performance and usage patterns.
You can manage cookies through your browser settings. Please note that disabling certain cookies may cause some platform features to not work properly.
06. Data Security Measures
ckb44 has implemented industry-standard technical and administrative measures to protect your information.
Technical Security
- SSL/TLS Encryption: All data transfers on our website are secured with industry-standard SSL encryption.
- Data Encryption: Stored sensitive information is kept in encrypted form.
- Firewall and Intrusion Detection: Continuous network monitoring systems are in place.
- Two-Factor Authentication: Two-factor authentication is available to enhance account security.
Administrative Security
- Only authorized staff will have access to personal information.
- All staff receive regular privacy and security training.
- A rapid response process is in place to handle security breaches.
07. Your Rights
As a user of ckb44, you have the following rights regarding your personal information:
Right to Access
You can contact us to find out what information we hold about you. We will respond to your request within the legally permitted timeframe.
Right to Rectification
If there is any incorrect or incomplete information in your profile, you can request that it be corrected. For security reasons, some changes may require additional verification.
Right to Erasure
In certain circumstances, you can request that your information be deleted. However, some information may be required to be retained for a set period due to legal obligations or fraud investigations.
Right to Restrict Processing
You can request that certain uses of your information be restricted. For example, you can opt out of marketing communications.
Right to Lodge a Complaint
For any privacy concerns or complaints, please contact our support team directly. We will review your complaint carefully.
08. Data Retention Period
ckb44 retains your information only for as long as necessary. We consider the following when determining retention periods:
- All information is retained for as long as the account remains active.
- Even after an account is closed, some information may be retained for a set number of years for legal reasons (fraud investigations, anti-money laundering regulations).
- Transaction records are retained in accordance with financial regulations.
- If marketing consent is withdrawn, processing of the relevant data is stopped immediately.
Once the retention period ends, we securely delete your information or anonymize it so that you can no longer be identified.
09. Payment Information Security
Our platform supports transactions via bKash, Nagad, Rocket, Upay, and bank transfer. We pay special attention to protecting payment-related information.
- Full payment card numbers are never stored on our servers.
- All financial transactions are completed through encrypted channels.
- Payment processing partners are required to comply with their own security standards.
- We reserve the right to carry out additional verification for suspicious transactions.
The minimum deposit amount is ৳500 and the minimum withdrawal amount is ৳800. Withdrawals are completed within 15 minutes to 2 hours.
10. Protection of Minors
ckb44 is firmly committed to protecting minors from gaming. Our platform is for users aged 21 and above only.
- We verify date of birth at the time of registration.
- We do not knowingly collect any personal information from minors.
- If you are aware that a minor is using our platform, please contact us.
- If such an account is identified, we will immediately delete the relevant information.
11. Policy Changes
ckb44 reserves the right to change or update this privacy policy from time to time. If there are any significant changes to the policy, we will notify you in the following ways:
- A notification will be sent to your registered email.
- A notification banner will be displayed on the website.
- The "Last Updated" date at the top of the page will change.
Continued use of the platform after any changes will be considered your agreement to the new policy. We therefore recommend reviewing this page regularly.
12. Contact Us
You can contact us with any questions, concerns, or data requests regarding this privacy policy. Our 24/7 Bangladeshi support team is always ready to assist you.
- Email: [email protected]
- Live Chat: 24/7 direct support via the website
We usually reply as quickly as possible after receiving your request. It is better to send sensitive privacy-related matters via email.
To learn more or to find out about responsible gaming, please visit our Responsible Gaming and FAQ pages.